General Dynamics Information Technology Service Delivery Project Manager with TS/SCI Clearance in Arnold, Missouri

Job Description

Provides technical, administrative, and operational leadership to assigned project or tasks.

At this level, the position is typically responsible for managing multiple tasks or a single large project and supervising up to 25 employees ' both exempt and non-exempt and may include one or more subordinate supervisors. Technical difficulty/complexity of assigned tasks/projects may also affect level selection.

  1. Provides technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management.

  2. Supervises assigned staff, including subordinate supervisors.

  3. Participates in the development of technical project plans, proposals, reports, and task order and administrative reporting.

  4. May also perform high level technical services on assigned tasks.

  5. Conducts planning and provides recommendations to client on task workload.

  6. Attends customer meetings and may serve as primary client liaison.

  7. Interacts with vendors, other agencies, and other client staff on behalf of the client.

  8. Coordinates development of deliverables and products.

  9. Ensures quality assurance of project deliverables.

  10. Maintains current knowledge of relevant technology as assigned.

  11. Participates in special projects as required.

Position Duties and Responsibilities:

This position is responsible for managing and maintaining high availability and uptime for a Federal agency's systems and services. The ITEMS DCS - SDM Department is comprised of Service Delivery Managers (SDM's) whose primary responsibility is to serve as the 'day-to-day' face of ITEMS DCS O&S to Entities assigned and the PMO in assuring a seamless service offering from ITEMS DCS O&S for our contracts. The SDM shall be responsible for pooling and coordinating the resources of the ECNS, to assure the timely and effective implementation of IT solutions for our customers. Service Delivery Managers are essentially project managers and are assigned approximately 30 entities/projects with full responsibility of ensuring their projects are running correctly. This individual will interface with all the service lanes and task multiple groups/people daily.

A key role of the SDM shall be to work closely with, coordinate and help direct the actions of each ITEMS DCS O&S functional area (Storage, Compute, LAN, A&A, Infrastructure and Vendor Management) and bring them to bear in a unified manner to assure a seamless and effective delivery of the contracted IT services.

The Service Delivery Manager shall be responsible for monitoring and reviewing account SLA's and ensuring that they are met or appropriate actions are taken by the responsible service areas to meet them.

The Service Delivery Managers shall be responsible for ensuring excellence in service delivery on all of their accounts and working with ITEMS DCS O&S management to ensure adequate resources are provided to meet our contractual obligations on each account.

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  1. Bachelors Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.

  2. Professional certification (PMP) preferred.


8-10 years of related experience, including supervisory experience.

Required Skills:

  • Minimum of 6 years’ experience in an enterprise environment

  • Proven history of performance excellence in the following areas: Network Operations Center Operations on a 24 X 7 X 365 basis, running shifts using ITIL processes and reporting all incidents.

  • Understands the "why" behind the customer needs and can clearly articulate it to others

  • Highly organized with the ability to strategically think long term about operational needs and opportunities, while always taking a customer and partner-centric approach

  • Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner

  • Excellent troubleshooting and problem-solving skills

  • Proven ability to troubleshoot large, complex systems

  • Possesses strong analytical, organizational, and decision-making skills

  • Excellent verbal and written communication skills

  • Willingness to work flexible schedule in support of a 24x7 team

  • Highly knowledgeable on service desk and Network Operation Center operations.

  • ITIL Certified or highly familiar with ITIL process and procedures

  • Skilled in working with Federal customers in highly classified areas

Desired Skills:

  • Knowledge of ITIL Foundations framework

  • Excellent Communications skills

  • Self-starter with ability to manage their own schedule

  • Project Management Experience

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

Job ID 2018-39808

Number of Positions 1

Job Locations USA-MO-Arnold

Job Function Program Management

Security Clearance Level Top Secret/SCI

Full/Part Time Full Time