Great Southern Bank Personal Banker I in Brentwood, Missouri

GENERAL DESCRIPTION OF POSITION

Under general supervision and following established guidelines and procedures as

well as all applicable banking laws and regulations, including BSA and AML, is

responsible for attaining sales goals, providing customer support and service, and

developing customer relationships. Meet or exceed all production goals, Banking

Center Associate Standards, and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Implements and administers procedures to attain established performance

goals set forth by Management. Meets or exceeds all production goals. This duty

is performed daily, about 35% of the time.

  1. Develops customer relationships by identifying needs and making appropriate

recommendations for products and/or services. Expands existing relationships and

attracts new business by seeking referrals from all customers and soliciting

products and services by phone. Consistently and accurately uses CRM program

in various capacities, including customer profiling. This duty is performed daily,

about 25% of the time.

  1. Provides professional, courteous service to all customers including opening

new accounts and processing loan requests. Meets or exceeds Secret Shop score

expectations. This duty is performed daily, about 20% of the time.

  1. Maintains a strong working knowledge of and ensures full compliance with all

applicable banking regulations. Maintains confidentiality of customer account

information, security alarm codes and general codes used within the facility.

Ensures effective implementation of bank security policies and procedures, and

attends annual BSA and Security training. Performs new account opening with

minimal errors. This duty is performed daily, about 15% of the time.

  1. All other special projects and duties as assigned. This duty is performed weekly,

about 5% of the time.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a

specific skill area; e.g. data processing, clerical/administrative, equipment

operation, etc, plus 12 to 18 months related experience and/or training. Or

equivalent combination of education and experience.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that

must be met by an employee to successfully perform the essential functions of this

job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of

concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to sit,

talk or hear; occasionally required to stand, walk, use hands to finger, handle, or

feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision

abilities required by this job include close vision; and color vision.

Monday-Friday 8:15am-5:00pm; Every other Saturday 9:00am-12:00pm.

Job Grade 7

40 Hours

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Great Southern Bank is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. You may request accommodations by phone at 1-800-749-7113 or by email at HumanResources-employment@greatsouthernbank.com.