Kforce Customer Service Representative in Saint Louis, Missouri

Kforce has a client that is seeking a Customer Service Representative in Saint Louis, Missouri (MO). Overview:Our client is seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with merchants and customers. They will use their proximity to customers to identify issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.Essential Duties:

  • Effectively solve customer inquiries via phone, email, and Twitter using a CRM tool

  • Hold a high bar for Support when owning customer interactions

  • Identify, document and follow up with Engineers on product bugs and features

  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

  • Recognize errors and draft improvements to content in the external Support Center and internal documentation

  • Collaborate with members of other teams to root out answers and be a resource to teammates

  • Experience in direct customer or client-facing roles

  • To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00