Robert Half Technology Systems Admin in Saint Louis, Missouri
Robert Half is looking for a Support Technician who will work as a member of the Service Desk team to provide support services to end customers and partners. The position is highly customer-facing both in-person and via phone and as such required outstanding communication and customer service skills. The Support Technician resolves workstation, server and network problem tickets, performs assigned project duties, answers the helpdesk support line and escalates to Service Desk Engineers as needed. Email resumes directly to firstname.lastname@example.org.
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 02430-9501194324
Functional Role: Account Executive/Staffing Manager
City: Saint Louis
Postal Code: 63103
Compensation: $21.59 to $27.66 per hour
Requirements: Active Directory, LAN - Local Area Network, Cisco Unity, Microsoft Office 365 Consistently demonstrate excellent written and verbal communication skills supporting goal of "Customer Delight."
Consistently demonstrate a patient, modest, and caring disposition to customers and team members.
Track all communications, work, status, and activity in help desk management system.
Provide clear and complete notes and documentation of work performed and resulting configuration of customer systems.
Answer incoming phone and email requests from end users and management personnel of customers. Attempt first call resolution when possible.
Close support tickets as assigned by the service desk coordinator .dispatch.
Regularly occurring, scheduled, and as-needed on-site support. Direct interaction with end users and customer leadership in person.
Enter all notes and time worked into the helpdesk system
Participate in projects by performing assigned duties
Participate in 24x7 on-call rotation
Active Directory, LAN - Local Area Network, Cisco Unity, Microsoft Office 365