World Wide Technology Consultant in St. Louis, Missouri

Job Title



St. Louis, MO

Job Description

ITIL / ITSM Consultant

WWT is currently seeking a ITIL / ITSM Consultant supporting a wide range of clients in the commercial and federal space. This role is primarily a delivery role involving services for Operational Readiness and Maturing ITSM practices within our strong base of Fortune 500 companies. The ITIL / ITSM Consultant supporting will be providing a multitude of services to assist clients with improving their overall IT maturity by applying a WWT established Operational Readiness methodology.

The Consultant may operate in the capacity of Lead or support specific scope elements under the direction of the project lead. A Consultant operating in a Lead capacity is responsible for leading Professional Services' consulting teams during customer projects and oversees the day-to-day operations of a project through completion. The Consultant is the main contact between WWT and the customer for a project. In some cases, the Consultant will lead several customer projects concurrently.

Travel is required and will be approximately 50-75%.

The ITIL / ITSM Consultant will:

  • Be the primary lead in the Operational and IT Maturity Assessment engagements for a wide variety of clients in different industry verticals

  • Assess operational challenges within an environment, identify key strategic issues and advise on best alternative course of action

  • Possess the ability to work in a client environment and develop a multitude of relationships with

  • Through the application of industry standards and security best practices, develop and recommend plans to structure secure architectures

  • Understand the organizational interplay in all silos of IT including Storage, Network, Compute, Security and Application Development.

  • Analyze and assess client facing organizational and process challenges, identify recommendations for solutions, and define a roadmap to successfully implement such solutions

  • Develop reports and supporting presentations for both client and internal discussions



  • Serve as Subject Matter Expert (SME) for application of ITIL/ITSM principles in an Advisory Services' assessment, planning or design engagement;

  • Have broad IT operational experience leading or supporting an enterprise deployment of selected ITIL/ITSM standard processes;

  • Demonstrate ability to carry out consulting activities, methodologies leading to comprehensive discovery, analysis and technical/business recommendations;

  • Develop engagements to do maturity assessments or design of IT operations and major operating processes;

  • Have broad experience with ITIL v2 and ITIL v3 standards and ability to practically apply these standards in a typical customer environment;

  • Be capable of tailoring focus to specific processes across the range of Service Operation, Service Strategy, Service Design, Service Transition and Continuous Improvement;

  • Have demonstrated experience in designing/applying operating process expertise in settings such as Service Desk, Network Operations Centers, Data Center operations.

  • 5-10 years of ITSM, ITIL or Operational Leadership

  • Preferred certifications: ITIL, Six Sigma, TOGAF, PMP

  • Knowledge of current and upcoming security technologies and operations

  • Experience in conducting Operational Readiness Assessments

  • Experience in ITSM operations and policy development

  • Extensive ability to perform concurrent tasks in complex environments and adjusting priorities

  • Ability to communicate and modify approach, language, and style to different audiences

  • Extensive experience in organizing resources, establishing priorities, and leading security initiatives

  • Must have excellent communication skills, writing skills, and the ability to work with team members at all levels

  • Must be a performance-driven team player with an excellent attitude

Equal Opportunity Employer Minorities/Women/Veterans/Disabled